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Bid Solicitation: B2600001100
Header Information
Bid Number:
B2600001100
Description:
29760 RFQu Customer Service Workforce Management Software Upgrade
Bid Opening Date:
11/12/2026 11:00:00 AM
Purchaser:
Kent Brown
Organization:
North Texas Tollway Authority
Department:
PROCURE - Procurement Services
Location:
IT - Information Technology
Fiscal Year:
26
Type Code:
QU - Request For Quote
Allow Electronic Quote:
Yes
Alternate Id:
Required Date:
10/30/2026
Available Date :
10/30/2026 07:59:20 AM
Info Contact:
kentbrown@ntta.org
Bid Type:
OPEN
Informal Bid Flag:
No
Purchase Method:
Open Market
Pre Bid Conference:
None
Bulletin Desc:
The North Texas Tollway Authority (NTTA) is requesting the procurement of professional services to upgrade and perform service account password changes to NTTA Verint Suite software which includes Workforce Management (WFM), Quality Monitoring (QM) voice recording, Desktop Processing and Analytics (DPA), and Speech Analytics software.
Ship-to Address:
North Texas Tollway Authority
Attn Procurement Services
5900 W. Plano Parkway
Plano, TX 75093
US
Email: bidpurchasing@ntta.org
Phone: (214) 461-2000
Bill-to Address:
North Texas Tollway Authority
5900 W. Plano Parkway
Plano, TX 75093
US
Email: bidpurchasing@ntta.org
Phone: (214) 461-2000
Print Format:
Bid Print New
File Attachments:
29760 RFQu Customer Service Workforce Management Software
29760 Bid Sheet Customer Service Workforce Management Software
NO BID FORM.
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Form Attachments:
Required Quote Attachments
Desired Attachment Name
Description
NTTA Contract #:
29760-NTT-00-GS-IT
Item Information
Item # 1: ( 208 - 81 )
The North Texas Tollway Authority (NTTA) is requesting the procurement of professional services to upgrade and perform service account password changes to NTTA Verint Suite software which includes Workforce Management (WFM), Quality Monitoring (QM) voice recording, Desktop Processing and Analytics (DPA), and Speech Analytics software. | NIGP Codes: 208-15, 920-00, 920-04, 920-07, 920-13, 920-14, 920-15, 920-16, 920-27, 920-31, 208-32, 208-81, 204-29, 204-47, 205-29, 205-47, 206-55, 208-00, 208-11, 208-12 | Project Estimate: Under $50,000
NIGP Code:
208-81
Software For Computer Software Training, Microcomputer
Qty
Unit Cost
UOM
Total Cost
1.0
EA - Each
Manufacturer:
Brand:
Model:
Make:
Packaging:
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Description
Date Last Modified
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